An Innovative AI platform helps global brands create personalized experiences for social media audiences

New York — 3rd of December, 2024
ChatLabs today announced $3.2 million in seed funding to revolutionize how brands engage with their social media-driven audience. Led by Silicon Road Ventures, a vertical fund exclusively focused on commerce tech, the round included participation from Pier88, an alternative asset manager investing in innovative technology companies, Mu Ventures, a NY-based venture capital firm focusing on commerce enablement, and strategic business angels. The funding will accelerate the company’s mission to help consumer brands tackle the growing challenge of declining engagement from social media traffic.

Today’s brands face a critical challenge: while social media drives increasing traffic to brand websites, these visitors engage and convert 50% less than traditional traffic sources. ChatLabs addresses this gap with an AI-powered platform that creates personalized, social media-like experiences tailored to individual consumer needs.

“Modern consumers expect seamless transitions from social platforms to brand websites,” said Michel Tjoeng, co-founder of ChatLabs. “Our technology bridges this gap by dynamically adapting the brand experience to match each visitor’s unique context and intent, significantly improving engagement and conversion rates.”

The company’s technology has already proven successful with luxury retail leader LVMH Group. As demonstrated at Vivatech in Paris, ChatLabs has substantially increased consumer engagement for iconic brands including Tiffany and Dior through personalized brand experiences.

Founded by serial entrepreneurs with successful exits to Salesforce, ChatLabs combines sophisticated algorithm development with deep expertise in digital customer experience for enterprise brands. The founding team’s track record includes multiple successful ventures in enterprise technology.

“ChatLabs’ innovative approach to personalization represents the future of digital brand engagement,” said Sid Mookerji, Managing Partner at Silicon Road Ventures. “Their proven success with global consumer brands demonstrates the platform’s potential to transform how companies connect with their social media audience.”

The funding will support ChatLabs’ expansion into new markets and verticals, while accelerating platform development to enhance performance and scalability. The company plans to bring its technology to more global brands seeking to create meaningful connections with their digital audience.

About ChatLabs

ChatLabs enables consumer-facing brands to create personalized, social media- inspired experiences that dramatically improve engagement with their digital audience. By intelligently adapting to individual consumer needs, ChatLabs’ AI- powered platform helps brands convert social media traffic into meaningful customer relationships. Learn more at www.chatlabs.com.

Media Contact

Michel Tjoeng
Co-Founder
michel@chatlabs.com